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Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQ) page, where we provide clear and concise answers to your most common queries. Whether you're looking for information about our products, services, policies, or shopping experience, this page is designed to assist you. We've categorized the questions to make it easier for you to find the information you need quickly. If you don’t see your question listed, feel free to reach out to us through our Contact Us page. We're always here to help and ensure your experience with us is seamless and enjoyable!

Paithani Products

What sizes are available for Paithani lehengas for kids?

Our Paithani lehengas for kids are available in sizes for ages 3 years to 12 years. Prices vary according to age, with each age group having a specific price range.

Can I get a custom Paithani design?

Yes, we offer customized Paithani products based on your preferences, including colors, motifs, and sizing. Please contact us for more details on custom orders.

What is a Paithani?

A Paithani is a traditional Maharashtrian sari known for its intricate designs, luxurious fabric, and rich history. It is crafted using silk and zari threads, often with peacock motifs and other exquisite patterns.

Shipping & Delivery

How can I track my order?

Once your order is shipped, we will send you a tracking number via email or SMS, which you can use to track your order's progress online.

Do you offer international shipping?

Yes, we offer international shipping. The delivery charges will depend on the destination country. Please reach out to us for detailed shipping rates and timelines.

How long will it take for my order to arrive?

Delivery times vary depending on your location. Typically, shipping within India takes 5-7 business days. For international orders, it may take 10-15 business days.

Returns & Exchanges

How do I return an item?

Please contact us at our customer service email or phone number to request a return. You will receive instructions on how to send the item back to us.

Can I exchange my item for a different size or color?

Yes, we offer exchanges for different sizes or colors, provided the item is in unused and original condition. Please contact us within 7 days to initiate the exchange process.

What is your return policy?

We accept returns for items that are defective or damaged. If you are unsatisfied with your purchase, please contact us within 7 days of receiving your item for assistance.

Payment & Refunds

How long does it take to process a refund?

Refunds are processed within 7-10 business days after we receive the returned item. The refund will be issued to your original payment method.

How do I know if my payment was successful?

After completing the payment process, you will receive a confirmation email with the details of your order. If you don’t receive it, please contact our customer support team.

What payment methods do you accept?

We accept various payment methods including credit cards, debit cards, UPI, and net banking. We also accept payments via PayPal for international orders.

Product Care & Maintenance

How can I clean my Paithani lehenga?

We recommend dry cleaning to ensure the fabric and intricate designs are preserved. Avoid machine washing or scrubbing, as it may damage the delicate fabric.

How should I care for my Paithani products?

Paithani products should be dry cleaned only. To maintain their beauty, avoid direct sunlight for long periods and store them in a cool, dry place.

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